SHIPPING POLICY

Last Updated: [DATE]

At PenVault, we are committed to delivering your order safely, securely, and efficiently. This Shipping Policy outlines the terms governing the shipment and delivery of products purchased through PenVault.store ("Website").

By placing an order on the Website, you acknowledge and agree to the terms set forth in this Shipping Policy.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after successful payment confirmation.

Orders are processed only on working business days, excluding:

  • Sundays

  • National holidays

  • Public holidays

  • Any officially declared non-working days

Orders placed on weekends or holidays shall be processed on the next business working day.

During periods of high demand, product launches, promotional events, festive seasons, or unforeseen circumstances, processing times may be extended.

2. SHIPPING DESTINATIONS

PenVault currently ships to:

  • Locations within India

  • Select international destinations

Availability of international shipping may vary depending on applicable regulations, courier restrictions, and destination country requirements.

PenVault reserves the right to refuse shipment to any location at its sole discretion.

3. DELIVERY TIMELINES

Estimated delivery timelines are provided for convenience only.

Domestic Deliveries (India)

Typical delivery timelines range from:

  • Metro Cities: 2–5 business days

  • Non-Metro Cities: 3–7 business days

  • Remote Locations: 5–10 business days

International Deliveries

Typical delivery timelines range from:

  • 7–21 business days

depending on destination country, customs clearance procedures, and courier performance.

All delivery estimates are indicative and not guaranteed.

4. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout prior to payment.

PenVault reserves the right to:

  • Modify shipping rates;

  • Introduce promotional free shipping offers;

  • Apply surcharges for oversized, heavy, or special-handling products.

5. TRACKING INFORMATION

Where available, tracking details will be shared via email or other communication channels after dispatch.

Tracking information may take up to 24–48 hours to become active after shipment.

Customers are responsible for monitoring shipment status using the tracking information provided.

Tracking can also be done at the following link.

https://penvault.in/pages/order-tracking

6. DELIVERY ADDRESS RESPONSIBILITY

Customers are solely responsible for providing complete and accurate shipping information.

PenVault shall not be liable for delays, losses, or additional charges arising from:

  • Incorrect addresses;

  • Incomplete addresses;

  • Invalid contact information;

  • Failure to receive delivery attempts.

Any re-shipping costs arising from such circumstances may be charged to the customer.

7. FAILED DELIVERY ATTEMPTS

If delivery cannot be completed due to:

  • Customer unavailability;

  • Incorrect address details;

  • Refusal to accept delivery;

  • Failure to respond to courier communications;

the shipment may be returned to PenVault.

In such cases:

  • Original shipping charges shall not be refunded.

  • Additional shipping charges may apply for re-dispatch.

  • Refund requests, if approved, may be subject to deduction of shipping and handling costs.

8. INSPECTION UPON DELIVERY

Customers are advised to inspect packages immediately upon receipt.

If the package appears:

  • Damaged;

  • Tampered with;

  • Opened;

  • Crushed;

  • Leaking;

customers should:

  • Take clear photographs before opening the package.

  • Notify PenVault within three (3) calendar days of delivery.

  • Retain all original packaging materials.

Failure to report damage within the prescribed period may affect eligibility for replacement requests.

9. RISK OF LOSS AND TITLE

Ownership and risk of loss transfer to the customer upon successful delivery of the shipment to the delivery address provided at checkout.

Proof of delivery recorded by the courier partner shall constitute evidence of successful delivery.

10. SHIPPING DELAYS

Delivery timelines are estimates only.

PenVault shall not be liable for delays caused by:

  • Courier service interruptions;

  • Weather conditions;

  • Natural disasters;

  • Customs inspections;

  • Government actions;

  • Transportation disruptions;

  • Labour strikes;

  • Security checks;

  • Force majeure events.

Such delays shall not constitute grounds for cancellation, refund, compensation, or damages.

11. LOST OR MISSING SHIPMENTS

If a shipment is marked as delivered but has not been received, customers must notify PenVault within three (3) calendar days of the recorded delivery date.

PenVault will reasonably assist in coordinating with the courier partner; however:

  • Courier delivery records shall be considered authoritative.

  • Investigations remain subject to courier policies and procedures.

  • Resolution timelines may vary.

PenVault shall not be liable for theft, loss, or misplacement occurring after successful delivery.

12. INTERNATIONAL SHIPMENTS

International customers are solely responsible for:

  • Import duties;

  • Customs duties;

  • VAT/GST;

  • Local taxes;

  • Brokerage fees;

  • Customs clearance charges;

  • Regulatory compliance requirements.

These charges are not included in product prices or shipping fees unless expressly stated.

PenVault shall not be responsible for:

  • Customs delays;

  • Import restrictions;

  • Regulatory actions;

  • Product confiscation;

  • Additional charges imposed by destination authorities.

13. INTERNATIONAL ORDER FINALITY

All international sales are final.

International orders are not eligible for:

  • Cancellation after dispatch;

  • Return;

  • Exchange;

  • Replacement;

  • Refund;

except where required by applicable law.

14. PRE-ORDERS AND SPECIAL ORDERS

Products offered on a pre-order or special-order basis may have extended delivery timelines.

Estimated availability dates are provided by manufacturers and are subject to change without notice.

PenVault shall not be liable for manufacturer-related delays, allocation reductions, production changes, or release schedule revisions.

15. SEPARATE SHIPMENTS

Where an order contains multiple products, PenVault reserves the right to:

  • Ship products separately;

  • Use different courier partners;

  • Dispatch products from different fulfilment locations.

Additional shipping charges shall not be incurred by the customer unless explicitly communicated and accepted.

16. SHIPPING RESTRICTIONS

Certain products may be restricted from shipment to specific countries, regions, or jurisdictions due to:

  • Customs regulations;

  • Import laws;

  • Carrier restrictions;

  • Manufacturer policies.

PenVault reserves the right to cancel and refund affected orders.

17. CONTACT INFORMATION

For shipping-related enquiries, please contact:

PenVault

Email: contact@penvault.in

Website: www.penvault.in